Customer service is important to the customer to hospitality management because it helps to contact the customer. Customers are vital to any hospitality sector. No matter how a person is traveling the level of customer service they receive to determine whether they come back for another visit or not. A customer always wants to get acknowledged. The success and failure of hospitality service depend upon the service provided. No matter whatever is the size of the business customer service plays a crucial role in hospitality management. Although customer service can be a costly process as it requires extra energy, time and money, it helps to generate good word of mouth that is again beneficial to the service provider itself.
For Milestone hotel, customer service is extremely important. The main goal of the hotel is to provide best hotel experience to its customer. The hotel has made an extra effort for considering the customer service. The staff of the hotel treat its customers amazingly. Milestone hotel is giving the feeling of luxurious home away from home to the customer. The team of the hotel are giving extra effort for the improvement of the customer service as the hotel believes it is the customers who have enhanced their business.
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