Quality of customer service
The quality
of customer service is one of the important factors
that determines the position of the service
provider. It is the key differentiation between good and bad service provider.
Good customer service makes the customer come
back. The bad customer drives the
customers away. Good quality service to the customer gives tough competition to competitors in the market. A satisfied
customer stays longer to the service provider. In hospitality sectors have
tough competitions. It is very necessary to provide quality service to the
customers to stay ahead in the competitions.
The quality of service provided by the Milestone
Hotel is excellent. The hotel constantly conducts surveys to keep up with the preference of customers. Customer can experience best services and facilities in the hotel. The hotel provides the best service to the customers. The visitors of the hotel get a chance to experience one of the best services all over the United Kingdom.Loyalty of the customer
The loyalty
of the customer is one of the dominant factors in a business of hospitality industry.
Customer loyalty helps to translate to more opportunities through word of
mouth. Customers will always remain committed if they believe they have established
a genuine and mutually benefitted relationship. Customer loyalty is the result
of positive emotional experience and satisfaction in the service received. To increase the customer loyalty, the
management have to blend the physical, emotional and value element in the
service provided to the customers. Happy customers are loyal. It is necessary
to provide stellar service to them. The customer service is on track to keep up with the trend that
customer follows.
The customer visiting the milestone hotel are
satisfied with the service provided by the hotel. The hotel offers numbers of
the customer. The hotel can make a good
impression on its customers. The hotel can maintain good relation with its customer
that has increased the number of loyal customers.
1 comments:
The tenants of this evaluation are true, but you must admit that several factors could throw a wrench in the customer service theory. Happy customers have the “potential” to become loyal. Dissatisfied customers have the “potential” to choose competitors. In the modern world, customers will make illogical choices that turn studies and statistics on their heads. Some customers will continue to choose a business offering poor service out of convenience. Others will choose a business only once and never think to use it again. The numbers presented are founded and solid, but not absolute.