The role of sales and service functioning in retailing

Completive factor in retail environment

Retailers have very important role in sales and servicing. Retailers help to maximize the business and also help to determine the profit of the organization. The taste and the preference of the business organization can be known through the retailers. To know the needs and demands of the customer is the main responsibility of the retailer. Retailer can also be known as the middleman who stays in between the business organization and the customer. The retailers should always be aware about the demand of the customer. The retail industry can be influenced by different kind of government policy. The retailer should be well known to every taste of people and should insist people to change their choice if in case they find it bad. Retailers should be able to make things easy for the customer. The retailer should always look for the long term profit and pay all the dues, tax of the government ever time. There should always be fixed marked price, selling price and discount rates in a correct order.

STEMCOR- steel Marketing Corporation is the company based in London, United Kingdom. The company has 145 business units in 45 different countries of the world.  The company is the largest steel trader of the world and is the third largest private company of United Kingdom. The company does not own any of the steel but it supplies the steel to the market by buying the steel from the producers. The companies have provided employment to more than two thousand people all over. Excellent marketing strategy and good internal management have provided the company the best opportunity to stay ahead in the competitive market.  

Significance and needs of retail industry

Focusing on customer service
The retail industry provides various ranges of goods and products. They also have the link and coordination with large number of suppliers. This type of retail industry helps to resolve from the economic crisis as they keep the materials in the stock. They store the goods and use it only in the time when customer wants it. To provide the goods and services to people in large quantity it is very challenging task. As large scale industries produce large quantity of goods the retail industry can store the excess goods and help them to utilize at the time of crisis. It is very important for the organization or the industry to provide all the information to the retailer it is because retailer deals directly with the people or customer. The retailer should have all the taste and experience about the goods because the retailer deals directly with costumer and the retailer will be able to convince the people properly. If all are done properly then the distribution of goods to all the channels from organization will run properly. For an organization to succeed it mainly depends upon the retailer. Retailer holds the prior information of each and every product. Good customers should be focused properly and the retailer should respect their loyalty toward the product. The retailer should not show heavy or bad attitude towards the customer. The retailer should be able to impress and keep the customer satisfied. The more customers are satisfied retailer keeps on profiting. If the customer is satisfied the positive message goes to the relatives, family and friends. Then the number of customer will increase more. As for every retailer the first priority should be given to satisfy the customer. The negativity of retailer toward the customer may cost him a lot. The loyal customer will help to profit in the business. The nature of the retailer determines either the business goes into success or fails. Each and every customer should be given equal priority. The loss of even a single customer may cost a lot. If retailer provides the poor service then the customer may never shop there and the retailer may pay a bigger price. The retailer should always have positive and good attitude toward each and every customers. The retailer should be able to describe about all the goods in an easy way. The more fluent and simple retailer becomes while speaking and at attitude the more people prefer that retailer. The customer responds to the retailer by observing his attitude. Each and every member working in the retail industry should always have the positive attitude toward customer. The retailer should learn to pay more respect and value to the customer who is loyal to the goods. The retailer should not show any suspecting attitude in front of customer. The more retailer becomes faithful the more retailer progress.

The important aspect of retail industry is a good customer service. The business analysis can be done by taking the feedback of the customer who uses that product. This helps the retailer to know the economic condition of that business. The retailer should always be fair with the price of the product. The retailer should always provide the reasonable price for goods. The customer chooses to prefer the retailer who tries to offer the best price in that area. Any kind of change in price or any mischievous conducted at the price rate may cost the retailer. As a result the retailer may lose heavy number of customers. Fair and reasonable price is the main reason to attract the customer. The more retailers become fair with the price the more number of customer increases. The fair price helps the retailer to earn the trust of the people. People mostly want the material with good quality at reasonable price. Higher the price the retailer gets lower customer. In order to attract existing as well as other customers the main thing that retailer must do is provide the best product in a reasonable price or fair amount.

Structure of retail sector

Organization and structure of retail sector:

Retailing is considered as the sale of goods or commodity in a small quantity to customer. It is simply the process where the customer gets the goods as per their demand and the retailers provide it to them. Retailing simply is an intermediate guide or distributor between an Organization and Customer. The goods firstly produced by the organization or industry are made through different series of process. That product after the finalization then is given to the wholesaler and wholesaler provides it to the retailer. In some cases the organization provides the product directly to the retailer. Retailer has direct approach with the people or customer. As per the demand of people the retailer gets the goods or products from organization and sells it to the customer. In UK the retail industry covers all the business that sells goods and provides good service to the customer. The main organization consist of lots of branches and these branches may be divided into further sub-branches and provide the goods in different part of the county. The final branch may be in the form of store. In UK the retail industry employs over ten percent workforce in total workforce of the country. Annually it adds the contribution of 17.5 billion pound to the entire UK economy.

The size of the organization also determines the pattern of retail industry. Bigger organization produces the goods in larger quantity and the aims or goals of this organization are high. As this organization has to gain lot of profit its organization will be different than other small one.  Bigger organization usually gives their goods to wholesaler and the wholesaler provides it to retailer and finally it reaches to the customer. If the production is large then it reaches to the wholesaler. If the production is low then the goods directly goes to the retailer. The sales of the organizations depend upon the retailer as retailer has the upper hand to know all the queries of the customer and promote the product.

Methods of distributing goods to different branches from the manufacturing organization to the customer:

Each and every organization needs a proper plan to distribute their products in the market. The organization should be able to satisfy their targeted customer. Most of the business industries sell their goods through the retailer. This is also known as the distributing channels. The products prepared by business organization have to go through different stage and processes before it reaches to the customer. All the error has to be solved out before the goods reaches to the customer. Most of the large business organization decides to sell their product through the wholesaler. It is because the number of products or goods manufactured by the company is in large scale and to store it the wholesaler is required. Then the wholesaler provides it to retailer and through retailer it goes to the customer who demanded that product. The other way is when business organization supplies its goods or product to the retailer and retailer provides it to the customer. In this process there is no wholesaler. It is considered as the effective way of selling since it do not involve the wholesaler the retailer can directly communicate with the customer and tell their feedbacks to the organization. The final way is organization selling its product directly to the customer. Here there is the direct communication between the members of the organization and the customer there is no any presence of the wholesaler and the retailer. The retailer plays an important role to promote and publish the business. However in most of the cases it has been found that the wholesaler sell the product to retailer in certain amount and when the same amount reaches to customer then it becomes more costly. Some people therefore try to contact and deal directly with the wholesaler. For some they find dealing with the product straight from the organization more trustworthy then others.

The distribution of the products or goods and services are shown in the figure below:                                           

It may be a challenge to supply the product from the organization. The diagram above represents the methods how the business organization sell their products to customers by using different branch. The manufacturing organization supplying it’s good directly to the customer. This type of method is generally used by the small industry. The industry or small organization produces fewer amounts of goods which can easily be sold into the local market and they earn the profit. Larger industries mostly do not relay on this technique. Larger industries or organization mostly give their products to the wholesaler and the wholesaler to the retailer. However besides the larger scale industries and small scale industries there are medium scale industries or the medium scale organization which distribute their products to the retailer and retailer then provides it to the customer. The final and ultimate goal of every producer or producing organization is customer. The retailer plays an important role to convince the customer. Some customer is loyal to the products which they buy each and every day. It is the work of retailer to keep them satisfied and happy with that product. The negativity of the retailer may lead to the downfall of the product. The organization can use any path or branch to sell their products. It mostly depends upon the size and economic rate of the organization. There is no any compulsion that all the organization has to use the same way to sell their goods or products.  The simplest way of selling the goods is the straight sell through the producer to the customer.

Plan to carryout support

Time and resource planning

Planning is the first step to the success. For the achievement of any goal it should be planned in advance. For carrying out support role in the organization it is necessary to make plan with adequate information received form research and all the resource available to implement the plan.  For the performance of support making action plan is extremely important. The first job to perform during plan for the support role is the selection of the staff. Only people who are skilled and eligible for the support role should be selected for the support role. The next thing that should be considered after selection of the staff is the structure of the organization. Every organization is unique in its own way. Staff should be provided training and development. It is impossible carryout support role in the organization if the plan is not set prior.  Plan gives direction to any job so it is necessary to make plan.

Plan for the support role should be done in the proper plan. Plan in the right time helps to boost the organizational performance and if not the organization have to bear loss and have to face difficulty in the operation. Planning is like a road map to the success. Plan helps to reach the goal very easily. Early planning of the support helps to identify the area that need support the most. The best time for planning for the support is when the activities are to be performed in the organization. The resource required in the planning of the support roles includes all the resource that is required for making the action plan. The resource required of the planning support plan usually includes information received from the different department, human resource and so on.  Human resource and their skills is most important resource for the support role.  Proper plan in the right time and adequate resource helps in good support role that ultimately help in the success of the organization.

Procedure and policy in support of activities

There are different kinds of procedures for the implementation of the action plan in the supporting role. It is necessary to implement the plan for the success of it. The following step needs to be followed when implementing the plan.

Identifying the area: The needs for support in particular area should be identified. When making plan for the support role it is the first job of a planner to identify which area requires maximum support and plan should be made on the basis of concerned functional area.

Gathering necessary information: the next step after selecting the area is to gather enough information of related functional area. Gathered information helps to find out about the actual problem that have raised in the area.

Assigning reliable person for support role: everyone is not qualified for providing the support role. Only those people should be assigned for support role that have enough knowledge and experience in the sector where the support is needed.

Approving and implementing: the final process is the approving and implementing the action plan. Before implementation it is necessary for the approval of the plan. Plan cannot be implemented without approval. When approval of plan is done then the plan can finally be implemented. After implementation of the plan,feedback should be taken.

Reviewing support service

Effectiveness in support roles

The objective and goal of the organization keeps on changing time to time. The requirement of the support also changes with the change of goal of the organization. Reviewing of the support activities is extremely important to keep up with the organization. Review of the support helps to find out the current requirement of the organization and helps in the correction of the support plan. Review is always conducted in certain time frame and the outcome of the review helps to modify the support service as it is required. The additional support requirement of the organization is known with the help of review.

River Island is one of the leading private companies in United Kingdom. It is a high street fashion brand that operates in worldwide markets.  The company has total 317 stores all over UK. It is the fashion retailing company. The company is committed to provide service to the customer. The effectiveness of support in the company is providing better business environment and the ability to expand in the international market. In addition to that the company is constantly providing motivation to its customer and encouraging them to do their work efficiently. Support task in the company have provided favorable condition to perform the job and have maintained proper coordination in the work place.

Support role in structure

Variation of support roles in different organization

Every organization is different in its own way. Different organizations have different departments and each of the department functions differently.  The structure of the organization depends on different factors. Those factors mainly include type of business the organization performs, its size and its budget. Organizations also choose the structure depending upon its product and services it offers. The complex structure of the organization varies from organization to organization. Organizational structures are extremely important for the proper operation of the organization. Larger organizations have tall organizational structure. There are many departments in the large organization. With number of departments the number of employee working is also more and more work is performed in each department. The department head delegate the work to the employees and work is performed according to instruction provided. In small organization the structure of organization is flat. The number of departments in the small organization is very less. Less employee work in the organization and single employee has to perform multiple tasks. The structure of the organization allows for chain of command and helps in proper operation of organizational activities.

Organization is composed by different people. They come from different cultural background and have their own perceptions on the things. Each and every employee working in the organization is unique.  Individual difference usually occurs due to the difference in culture, gender, age, abilities and personalities. Same kind support role cannot be provided to different people. Similarly the types of job an employee perform also affect the support system. Type of job to be performed is another factor affecting the support role. Some job in the organization needs extra support in the organization. Different job are performed in the organization and each job requires certain skills and knowledge. Different organization have different functions and different workers perform the task evertime. All these factors affect the support role in the organization.

International support role

For the support of the organizational activities the foreign organization take support activities. International support can be useful for the organizational activities. It promotes the overall performance of the organization. But entering the international organization is not an easy task. Many factors have to be considered before entering the international organization. The first thing to do when entering the international organization is to do adequate research. The research can be of different kind of factors present in the organization and in the country. The research is mainly done about the culture and language of the people, the religion they follow, government rules and regulation.

It is necessary to respect the culture and tradition people follow in the foreign organization. It is also necessary to learn the local language to communicate with the people effectiveness. The next important thing to be considered before entering the foreign market is the rules and regulation of the country. The rules and regulation of the business differs from country to country. Similarly the policies of the foreign organization should also be considered. If not considered it may give rise to different types of conflicts between the staff of the organization and support person.  The next thing to consider is the method of communication. Communication is very important for providing support. The method of communication should be simple and easy to understand. The instruction usually should be given in the written form and should be short and simple.

Organization perform multiple task and have varieties in the task. Due to the trend of international business the organizational are going global in such time international support have become an important and efficient way of providing the support to organization to achieve its goal.

Supporting organizational activities

The works that supports the functional sector in an organization

The work that is done within the organization everyday is known as organizational activities. These types of activities are done in day to day operation. For an organization to work efficiently it is very important to maintain their successful activity. An organization should always bear a positive attitude toward it success. Even if the product or goods are nice but if the operation conducted inside the organization is bad then the organization cannot succeed. All the decisions made by the organization are determined by the activities or work done by the organization. The decision making work is usually done by the manager or the managing department of the organization. This department plays very important role to make all the plans regarding the development of organization. The planning may include human resource management, marketing, financing and much more. The organization activities are those types of activities which help to improvise the economic standard as well as status of the organization.  A correct management can lead an organization to a continuous success. The organizational activities should focus the aims and goals of the organization and try to fulfill it. Organizational activities should fully support business act in order to succeed.

Organization performs various functions. The structure of any organization is determined on the basis of the functions. The structure is made on the basis of activities performed by each of the function. The main functional areas of the organization are:

All of the four functional areas are important for an organization. Each of the area has to carry out their job regularly for organizational success.  The first function of the organization is the production function. Production function deals with all the production activity of the organization. Production department can be provided with extra support by monitoring different process in the production and providing proper guidance to the area that actually needs support. The next functional area of the organization is the finance department.  Finance deals with all the financial transaction of the organization. It keeps record about the profit and loss of the company.  It includes assets and liability of the company. Finance department should be provided with extra support as it deals with most sensitive part of the organization. The next important functional area of the organization is the marketing department. Marketing department of the organization deals with all the promotional strategy of the company. Marketing helps to maintain brand value in the market. Proper support in the department helps to make proper marketing decision to the organization that ultimately helps the promotion of goods and services of the organization. The final and the most important functional area of the organization is the human resource department. Human resource is the life blood of the organization. All the activities in the organization are done through human. Proper working environment for the employee and additional support in the job makes them to be motivated and work efficiently in the organization. Each and every functional area of the organization is important and support task helps to enhance the performance of each department.

Business Concept and Description of the Case

Description of the Case

The management is planning to establish a health club. Health club is widely accepted in the culture nowadays where health is wealth.  There is a great scope in the establishment of health club business. According to census bureau statistics there are around 21,283 business through US. For the increase in chances of the health club survival management must come up with the helpful and proper plan.

The business plan includes developing a fitness center where most of the people will be able to fulfill their fitness regime. We are going to establish a new business that will be located in the good and proper business area North Greenwich, London. The business might not be so well at the beginning of the months but after the health club takes a proper place in the society it will be fruitful for the both people and the management team. The business will be a sole proprietor ship firm owned by the single person. But major works will be done with mutual agreement between the workers, management team and the director/owner.

The major services provided by the health club will be a proper set of health exercise that are fit for all group of people. Priority of the health club will be providing the space and equipment that would make even the workout regime fun and wonderful. Also providing the exercising area for the children and kids according to their age will set our health club apart from rest of the business plan.

Health is wealth and more people are accepting this concept day by day to live a healthy and happy life. People suffer from chronic diseases and the only solution to this kind of problem is following a strict regime of fitness. This major concept of developing a business plan for health club is to provide a proper space for the people, who can be inspired and get inspired. Many people are lethargic with the concept of health club, many would even not given a second chance for going to the fitness regime. Our plan is to provide them new hope, new thinking and concept for the health club. So that people would adopt this in their daily life.

A proper set of thinking should be inside the management team to make their vision into their reality, most of the planning are done without the proper research and work, this will all lead to chaotic situation.

Business Plan Overview

The management has considered of establishing a health club which is nowadays important part of human life. With the increase in inclination of people towards fitness more, it has opened the doors of opportunities to the management. The health club is established with the vision of providing fitness related facilities at the cheapest price possible. It also has aimed to increase the awareness on health problems if the fitness is not included in life of the people.

For the establishment of the business a proper market research was done that showed about 80% people will be interested in joining the club if they were provided member ship at cheaper rates. It helped the management to fix the price rate if different kind of membership. Among then 50% were students and working people.

The company has come up with the strategy where kids are also allowed in the club and special training are provided to the kids. It will help the parents to keep an eye on their children together with their workout. This will also build a strong between the customers and club. With the help of the health club we want to help the people who are suffering from self-esteem problems. A healthy and beautiful body will also boost the confidence of the person and will always motivate them to forward. The concept of marketing mix is also applied where 4p’s are applied (price, place, promotion and product).

It is expected that there will be around 85 members at the beginning of the business that will make the revenue of the company £196,450. That will increase to 100 members in next year.

The estimated cost for starting the business is £150,000 including all the expenses from getting the place for the club to wages of the staff.  The population in the club is also expected to increase to 15% in the coming years. With the proper business plan the company will be able to achieve all its goals and objectives.

After analyzing the business positive and negative point, management can easily find out the strength, weakness, opportunity and threat for the company (SWOT). The business plan is to work hand in hand with the staff member and employees to develop the concept of health club in a positive way.

Proposed Plan of Action

Each and every business organization should have an action plan so that they can properly formulate in the later life. Mostly the success of the business depends on the plan that is initially established. This will also help the business firm to set specific objectives and see what the main focuses in it are. Each and everyone’s thought will be shared prior to taking any action that would help in executing only the best ideas for the development of the business. Similarly, planning can help the management to set up a backup plan that would be necessary for the business if the expected plan didn’t work out.

The first step of establishing the health club is finding out the proper area or the location where the business can be started. Location of the health club will play very important role in finding out the right customer for them. For making the business plan each and every one important to the business should agree with the plan’s content. The main importance of the business plan should include major three questions:

1.    Where is our current status?

2.    Where do we want to be?

3.    How can the goals be achieved?

The business plan of the business should revolve with in this. If these three topics are monitored then the company can easily look after plan the business well. Similarly, different equipment’s will be set in the location selected above. After all the set up work are completed the business will start its advertising campaign. This will attract the maximum number of customers for the firm. Even though the initial inflow of the members might be less but this does not mean the business is performing bad. Those members will act advertisers if services provided to them is good.

Management should have a plan that would be helpful not only for themselves but also for everyone.

Discussion of Critical Success/Failure Factors

When starting the health club the management should also consider the failure factor and act accordingly. Some of the reasons for the failure are:

Lack of proper business plan

Before starting the business the management should come up with the perfect business plan that would provide the knowledge of short-term, long-term goals. The company should have the plan that is flexible in nature and change according to the time and situation occurring. If the company is stated with improper plan the management will face a huge problem and sometime won’t survive at all.

Lack of capital

Capital is considered as the life blood of any business. If the health club is started without sufficient amount .The club might have to buy new equipment, or employ the right people but due to lack of the fund those opportunities can’t be grabbed.

Not keeping track of finance

For all kind of businesses it is must to have a different section for account who will keep track of all the finance. The management team must be responsible when it comes to spending the amount on the business. The expenses should be done according to the priority and the requirement of the work.

Unsuitable location

The health club should be established in such a place where there are potential customers. Places near the school colleges are the appropriate location for establishing the health club rather than the places where old people live.

Unachievable goals

The goals and objective of the business should be within the achievable range. Even if the club is earning profits more than the expected the management should not expand its target.

Not considering about the competition

For any business the competitions that exists in the market will always affects negatively. Taking that competition too lightly will provide great opportunity for the competitors. It won’t take time to lose our customers if a better health club is established near. So the customers should be provided with best services.

Lack of proper supervision

A good supervision form the manager will make effective work in the organization. The functioning of the business will be effective and proper. In addition to that a proper supervision will directly as well as indirectly affect the membership base of the club. Health club business required proper supervision all the time so all the members are motivated enough to come back again and again to the gym.

Insufficient marketing and promotions

Only having a great club all the facilities will not make the business successful. We need to let the people know about the facilities we have and target marketing should be done. Once the initial marketing is done and members are acquired, if we are able to stay consistent with the services those members will provide the aid as a promotion.

2.5   SWOT Analysis

The following is the SWOT analysis includes strength and weakness within the company and opportunity and threats that are the external cause for the company.

                          

 Strength

·         There is strong relation with the supplier and can provide credit arrangements.

·         The staffs are stable and expert in providing personalized customers care service.

·         The location of the business is at the perfect place where there is large exposure.

·         There is good referral relationship.

               Weakness

·         Heavy operational cost

·         Unpredictable cash flows

·         Less experience among the owners of the company

·         Seasonal changes and challenges

Opportunities

·         It is the growing market and has a lot of potential in alluring more and more customers.

·         The changes in different method of exercising will also create new chances.

Threats

·         The is high chance of increase in competitors

·         The resources might not be enough within the time

·         The expectation of the customers might not be met no matter how hard we try.

Porter’s Five Forces analysis

By analyzing the business of the club the company, internal and external factor of the business it will easier to forecast the future of the business.

Threat of new entrants

There will be high chances of new entry in the health club business. Profitable business will attract more new firms. This will result in new entrants eventually decreasing the profit of the company. Until and unless the company can block the new entry in the business this problem will exist in the business. For example there are now large number of competitors existing in the telecom industry resulting in abnormal profit.

Some of the reasons affecting the new entrants are:

·         government policy

·         capital requirement

·         brand quality

·         product uniqueness

·         customer loyalty

Threat of substitute

The presence of products similar to the ones of the company increases the chance of switching from product to product. The potential factors for substitution are:

·         price of the product

·         number of substitute product

·         easiness of product

·         availability of the close products

Bargaining power of the customers

Market of outputs is known as the bargaining power of the customers. The customer play crucial role in determining the price of any product or services in the firm. Different measures can be taken to reduce the buyer’s power for example implementing the loyalty program. Most of the time the power of the buyer is very low as they act independently. The potential factors affecting the bargaining power of the customers are:

·         substitute product availability

·         price sensitivity of the product

·         bargaining power of the customers

·         existence of union

Bargaining power of supplier

Market inputs of the business is known as bargaining power of supplier. Raw material supplies, labor, components, services for the firm are the sources of power. The suppliers for the firm might deny to work for the business creating problem for the company.

The potential factors for the bargaining power of supplier are:

·         substitution inputs availability

·         strength in the distribution channel

·         labor union

·         Differentiation of inputs

Intensity of the competitive rivalry

The major determinant of determining the profitability of the business is competitiveness of the company.

The potential factors affecting the business are;

·         competitive advantage

·         advertising expense

·         transparency business

With the analysis of the five forces, it provides the checklist of the things to do and things to achieve. After the management team should develop in such a way where all kind of work can be done accordingly.

Description of service

The health club will be using all kinds of modern tools. A big television will be installed near the treadmill area so that the people can enjoy along with working out. The financial work from membership, cash transaction and other will done from the main office. All the three computer will be made accessible to the members so that the renewal of membership can be done by all the members. This will make the work of both the management and the members easier.

Equipment and the material will be bought according to how big and large do they want to keep the club. The basic equipment required will be

·         boxing gear

·         gym flooring

·         Dum bells

·         weight plates

The other materials that would be needed for the day to day operations are:

·         notice boards

·         pens

·         furniture

·         lockers

Staff uniform will also be needed. This will make the club professional. A proper roster will be set the employees working in the job so that the efficient utilization of the manpower can be done. Even though the equipment will cost more a high as compared to other business establishment. The supplies will last for the long time and will be providing benefit in the business. Our club will have the access of 24/7. Even though the standard time is usually from morning 6 to 8 for the clubs this service will be beneficial for the people who have different working hours and timing in the business. It will also be operating during the weekend time.

Nowadays people are also interested towards simple and exercise that shows the result in no time. The exercise like Zumba, aerobics and easy training method are applied in our training, the club will also be providing training from the well-known professional in the field of fitness. This will work as a motivational factor for them.

There are all kind of services that will be provided to the customers from simple basic work to the most extreme one. Most of the people will be like this concept as most of the people won’t be able to follow strict regime. Like many people there will be women that are the main focus of the health club.

Business Development Plan

Proper plan should be made to work out according to the situation. Below is the proper format for developing the business plan from start to the end.

Work or the task to be done	Start date	End date	Duration
Planning of the business	1/5/ 2015	10/10/2015	10 days
Market research	1/10/2015	25/10/2015	15 days
Establishing the club	25/10/2015	25/11/2015	1 month
Operation of club	26/11/2015	30/11/2015	4 days
Reviewing the business work	31/12/2015	5/1/2016	5 days

Figure: Business Plan and Duration of Work

This division of work will and time will let know the team if the work is being done in time or not. Major people will follow this as a guidance. If some tasks are not done and fulfilled with in the time then the above plan should be reviewed and new plan and format should be taken out the plan to formulate.