Organization
and structure of retail sector:
Retailing is considered as the sale of goods or commodity in
a small quantity to customer. It is simply the process where the customer gets
the goods as per their demand and the retailers provide it to them. Retailing
simply is an intermediate guide or distributor between an Organization and
Customer. The goods firstly produced by the organization or industry are made
through different series of process. That product after the finalization then
is given to the wholesaler and wholesaler provides it to the retailer. In some
cases the organization provides the product directly to the retailer. Retailer
has direct approach with the people or customer. As per the demand of people
the retailer gets the goods or products from organization and sells it to the
customer. In UK the retail industry covers all the business that sells goods
and provides good service to the customer. The main organization consist of
lots of branches and these branches may be divided into further sub-branches
and provide the goods in different part of the county. The final branch may be
in the form of store. In UK the retail industry employs over ten percent
workforce in total workforce of the country. Annually it adds the contribution
of 17.5 billion pound to the entire UK economy.
The size of the organization also determines the pattern of
retail industry. Bigger organization produces the goods in larger quantity and
the aims or goals of this organization are high. As this organization has to
gain lot of profit its organization will be different than other small one. Bigger organization usually gives their goods
to wholesaler and the wholesaler provides it to retailer and finally it reaches
to the customer. If the production is large then it reaches to the wholesaler.
If the production is low then the goods directly goes to the retailer. The
sales of the organizations depend upon the retailer as retailer has the upper
hand to know all the queries of the customer and promote the product.
Methods of
distributing goods to different branches from the manufacturing organization to
the customer:
Each and every organization needs a proper plan to
distribute their products in the market. The organization should be able to
satisfy their targeted customer. Most of the business industries sell their
goods through the retailer. This is also known as the distributing channels.
The products prepared by business organization have to go through different
stage and processes before it reaches to the customer. All the error has to be
solved out before the goods reaches to the customer. Most of the large business
organization decides to sell their product through the wholesaler. It is
because the number of products or goods manufactured by the company is in large
scale and to store it the wholesaler is required. Then the wholesaler provides
it to retailer and through retailer it goes to the customer who demanded that
product. The other way is when business organization supplies its goods or
product to the retailer and retailer provides it to the customer. In this
process there is no wholesaler. It is considered as the effective way of
selling since it do not involve the wholesaler the retailer can directly
communicate with the customer and tell their feedbacks to the organization. The
final way is organization selling its product directly to the customer. Here
there is the direct communication between the members of the organization and
the customer there is no any presence of the wholesaler and the retailer. The
retailer plays an important role to promote and publish the business. However
in most of the cases it has been found that the wholesaler sell the product to
retailer in certain amount and when the same amount reaches to customer then it
becomes more costly. Some people therefore try to contact and deal directly
with the wholesaler. For some they find dealing with the product straight from
the organization more trustworthy then others.
The distribution of the products or goods and services are
shown in the figure below:
It may be a challenge to supply the product from
the organization. The diagram above represents the methods how the business
organization sell their products to customers by using different branch. The
manufacturing organization supplying it’s good directly to the customer. This
type of method is generally used by the small industry. The industry or small
organization produces fewer amounts of goods which can easily be sold into the
local market and they earn the profit. Larger industries mostly do not relay on
this technique. Larger industries or organization mostly give their products to
the wholesaler and the wholesaler to the retailer. However besides the larger
scale industries and small scale industries there are medium scale industries
or the medium scale organization which distribute their products to the
retailer and retailer then provides it to the customer. The final and ultimate
goal of every producer or producing organization is customer. The retailer
plays an important role to convince the customer. Some customer is loyal to the
products which they buy each and every day. It is the work of retailer to keep
them satisfied and happy with that product. The negativity of the retailer may
lead to the downfall of the product. The organization can use any path or branch
to sell their products. It mostly depends upon the size and economic rate of
the organization. There is no any compulsion that all the organization has to
use the same way to sell their goods or products. The simplest way of selling the goods is the
straight sell through the producer to the customer.
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